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Frequently Asked Questions

Payment, paperwork, collection and pricing, answered in plain English. If your question is not here, call our team.

Payment questions

By secure bank transfer within 24 hours of your vehicle being collected, usually the same day. We take your account details on collection.

The Scrap Metal Dealers Act 2013 makes cash payment for scrap vehicles illegal in England and Wales. Anyone offering cash is not operating legally.

Yes, as long as the vehicle matches how you described it. No collection fee is taken off at the end.

Collection questions

Often the same day, and usually within 24 hours of you accepting the quote.

No. Collection is free across London and the surrounding areas, and nothing is deducted from your quote.

Someone needs to be present to hand over the keys, sign the paperwork and show ID. It can be a nominated person if you cannot attend.

Paperwork questions

In most cases yes. Our team will talk you through the alternative documents accepted.

One piece of photo ID, normally a driving licence or passport, and one proof of address dated within the last three months such as a utility bill, council tax bill or bank statement. The name and address must match the registered keeper.

Yes. We notify the DVLA as an Authorised Treatment Facility, so your liability ends the day we collect.

Pricing questions

Value depends on weight, model, condition and current metal prices. Enter your reg for an instant figure.

Ten days from the moment it is issued, so market movements do not affect the price you were given.

Not until the finance is settled, because the finance company remains the legal owner. Your lender can provide a settlement figure.

Still have questions?

Our team answers calls seven days a week and can quote over the phone.

Monday to Friday, 8am to 7pm

Saturday 8am to 5pm, Sunday 9am to 4pm

Get the best price in under 10 seconds

Fast, free and no obligation. Just your reg and postcode.